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Questions about your account, credits or a generation? Want to share something you made? We read everything.
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support@vivrealm.com
Account, billing, credits and bug reports. Usually answered within one business day.
Privacy & Terms
Data or consent questions: see the Privacy Policy and Terms of Service first - most answers are there.
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Before You Write
Check the AI Tools overview or the Quick Answers below - the fix may already be there. For account or billing issues, include the email you signed in with.
Quick Answers
How do I get the best results?
Upload a clear, well-lit photo where the subject is fully visible and in focus. Front-facing portraits and sharp details give the AI the most to work with - blurry or heavily filtered shots usually fall flat.
How long does a generation take?
Most videos finish in a few minutes; longer durations and peak hours can take more. Your Works page updates automatically - no need to keep the tab open. If a task fails, credits come back on their own.
A generation failed - did I lose my credits?
No. Failed generations refund automatically within a few minutes. If credits are still missing after that, email us with your account and the rough time of the attempt.
How do refunds work?
Each edit or video costs credits only when it succeeds. There is nothing to request manually - refunds are issued by the system itself.
Is my data safe?
Your photos are stored securely and are never sold or shared with third parties. You can delete any material from your Library at any time. See the Privacy Policy for the full picture.
Can I use my results commercially?
Yes, within the limits described in the Terms of Service - you are responsible for having rights to every photo you upload.
Meanwhile, try a tool
Most questions answer themselves in about thirty seconds of playing with the studios.
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